Frequently Asked Questions

Do I need an account to order?

No. You can order as a guest — just enter your contact and delivery details at checkout.

How do I personalize my gift?

Each product page shows the personalization options for that item, such as a name, message or photo upload. Fill them in before adding the item to your cart.

How do I track my order?

After ordering you'll see a confirmation page with a private tracking link. You can also use the Track order page with your order number and the email or phone number you used.

How long will my order take?

Personalized items are made to order. Any estimated preparation time is shown on the product page and at checkout.

Do you ship internationally?

Yes, we welcome orders from around the world. If a shipping rate isn't listed for your country yet, you can request a shipping quote when you check out.

How can I pay?

The payment options available for your order are shown at checkout.

Can I order something that isn't on the website?

Yes — send us your idea through Instagram or our contact page and we'll be happy to help.