Delivery & Returns

Delivery

Delivery options, fees and estimated delivery times for your address are shown at checkout before you place your order.

If we haven't published a shipping rate for your country yet, you can still place your order: we will confirm shipping availability and cost with you before your order is final.

International orders

International orders may be subject to import duties, customs fees or local taxes charged by the destination country. These are not included in our prices or shipping fees and are payable by the recipient.

Preparation time

Personalized items are made to order. Where available, an estimated preparation time is shown on the product page and at checkout.

Returns

Because personalized items are made especially for you, please check names, spelling and photos carefully before ordering. If your order arrives damaged or isn't what you ordered, contact us as soon as possible with your order number and a photo, and we'll make it right.